Hotel Ibis Budget Madrid Vallecas — Alojamiento in Madrid

Reseñas de Hotel Ibis Budget Madrid Vallecas

• Nicole

  Adicional 2016.09.12

  "Didn't each room have a bed like you paid for? You don't need anything else."
• Tomas

  Adicional 2016.06.24

  Pleasant and simple. Good balance between need and want. A little pricy considering you can get most everything here at a hostel private room for much cheaper but that's what you get for privacy I suppose. Would stay again.
• Romina

  Adicional 2016.02.28

  "NOW YOU'RE GOING TO LISTEN TO ME!"
• Michelle

  Adicional 2016.02.06

  Here are some of the things they said:
• Elizabeth

  Adicional 2015.01.26

  This has been by far the worst expirience I've ever had in any hotel. We have been in 5 different rooms in the first night out of 4 nights. Customer service is the worst and they don't try to reason. Also, the director was on vacation with no one covering director duties. The lock on the room I booked stopped working after I setteled in. They advised me that the maintenance guy doesn't come in until morning and I would temporarily be changed to a different room. The second room didn't have a bunk bed for my daughter. The third room's walls was reeking of cigarette smoke. The fourth room had an intolerable smell coming from the shower drain. The fifth room has cracks in the ceiling and a non-working tv. Now here's the best part, they had already booked my original room the next day with another family and now I'm stuck in a room with cracks on the ceiling and a non-working tv. The receptionists are not reasonable, rude, they yelled at us and spoke over us the whole time. They don't care about customer satisfaction and they dont even offer any compensation for the trouble. All they did was try to rebuttal everything and use word play with a smug look on their faces as if this was some sort of competition. Customer service is #1 on the list of worst things this hotel has to offer. They didn't even try to avoid me having to fill out a letter of complaint.
• Rafaela

  Adicional 2014.08.31

  "We can't offer you a free breakfast because it costs us money."
• Aitana

  Adicional 2014.07.18

  They cancelled our reservation during our flight at 17:30 although we told them we would arrive at 21:00. When we got to the hotel we queued at reception for 1 hour as they try to sell your room to others, They then tell they do have a room for us but the price has increased. There is nothing in the booking terms that mentions the cancellation at 17:30 and having stayed in thousands of hotels over the years this is a complete first. They cancel your booking just to make more money and when I informed reception their attitude was a disgrace saying if we were not happy then we should go elsewhere. Just what you need at the end of a long day's travelling.
• Alma

  Adicional 2014.02.19

  Clean rooms, quiet place
• Diego

  Adicional 2013.12.09

  "What do you expect from a 1 star hotel?"
• Emiliano

  Adicional 2013.09.11

  "Why should we compensate you? We changed your room each time."
• Maria

  Adicional 2013.08.10

  Arrived very late but great service. Nice room all you need . Comfy bed. All in all fab